| Shipping Information |



DELIVERY TIMES & SHIPPING QUESTIONS
Free Shipping is via Ground to the Lower 48 US States ONLY. Ground Shipping normally takes 1-8 business days depending upon distance of delivery. Express Shipping must be requested ahead of time and an estimate given before we can ship item. Express shipping will cost $80-$200 more and will be billed separately as another charge to your credit card. Hawaii and Alaska can't ship Express w/out charges of $120 extra for delivery in 2-4 days. These are large boxes which are charged more as "Oversized" by UPS, FedEx and USPS. Increased shipping charges are out of our control and are subject to FedEx and UPS surcharges and DIM weight calculations. If you place an order to ship Express the shipping cost of the boxed suit WILL NOT be automatically added in and will be billed as a separate charge on your credit card only if you contact us before hand for an estimate. Any express charges which do appear on the order form will ONLY be for the other items which are ordered (Beards, Glasses, Gloves etc.) and will ship separately from another warehouse. We ONLY ship boxed suits via GROUND unless prior arrangemants have been made and an estimate of charges has been agreed upon. Unfortunately express shipping has risen due to higher fuel and operational costs for UPS and FedEx. They have developed a new DIM weight that doesn't use the actual weight of the package it is based upon the size of the package only. We can't control these increases and can only relay these extremely high costs to you if you really need it fast.

  • Express shipments are accepted up until 3PM EST most week days and normally go out the same day. Do not expect delivery on Sat., Sun. or holidays. If ordering express make sure and check your e-mail regularly in case we need to alert you of any problems or delays. We will contact you via e-mail only.
  • NOTE: Some orders/countries may require additional shipping costs.
  • Orders to Alaska and Hawaii are only shipped Postal Priority Mail or Postal Express Mail. Additional costs and delays should be expected.
  • SHIPPING IS NON-REFUNDABLE.
  • PRE-PAID ORDERS not ordered by credit card will not be shipped until payment is received. Personal checks will delay shipping and are not processed until after ten business days. Don't expect express delivery unless you pay with a credit card.
  • Foreign mail-in orders must be paid by cashiers check in U.S. dollars.
  • NO COD's
  • Shipping to P.O. Boxes will delay your order up to two weeks, expect this delay.
  • All orders are shipped from three warehouses daily. Tracking numbers and tracking requests may take 2-4 days.
  • We ship 5 days a week except holidays as noted on most calendars and according to UPS and Postal service shipping days. Generally, if the banks are closed so are we.


    REFUNDS AND EXCHANGES:
    Most unused items may be returned or exchanged under the following guidelines.
  • Free Shipping applies to the initial shipment only. Any returns for another size will be assesed the actual shipping costs for shipping out a second order. We can only offer free shipping once.
  • State law prohibits the return of teeth, masks, wigs, hats, beards, makeup and hair spray. This is a state health and hygiene law that we have no control over. It's The Law!
  • Return shipment must be postmarked no later than 72 hours from the day of receipt.
  • Returned items must be unused, in original condition and in the original unopened packaging.
  • We will not accept the return of items which are not in the same condition which you received.
  • Purchaser is responsible for all shipping charges. All shipping charges both to and from the purchaser are the responsibility of the purchaser.
  • Returns on special orders and bulk orders will be subject to a 30% re-stocking fee.
  • All halloween costume returns received for refund after Oct. 22nd will be subject to a 20% re-stocking fee as these are seasonal items.
  • All Christmas item returns received for refund after Dec. 19th will be subject to a 20% re-stocking fee as these are seasonal items.
  • Any disputes which result in costs and/or legal fees incurred by Cosmic Tiki will be the responsibility of the purchaser.
    Shipping is non-refundable except under carrier's policy.
    Please e-mail with any questions.

    Email: Santa Costumes

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